Return & Refund Policy

Returns

We accept returns within 3 days of the delivery date.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact us at:
📧 info@topglassandrail.ca 
📞 (780) 885-5432

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.
• Shipping charges are non-refundable.
• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos and order details.

Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us:

• 📧 Email: info@topglassandrail.ca
• 🌐 Website: www.topglassandrail.ca
• 📞 Phone: (780) 885-5432